Guest Service

At our hotel, we deliver exceptional guest service, ensuring each visitor feels welcomed and cared for from the moment they arrive. Our dedicated Guest Service Team is here to make your stay as pleasant and seamless as possible, ready to assist with whatever you wish for.

For more than a decade every guest has been welcomed by our Ladies and Gentleman in Red, providing thoughtful, individual and intuitive help and expertise. Dressed in striking red, this impeccable host has unrivalled knowledge about the hotel and the local area.

Whether you are looking to secure a table at your favorite restaurant, obtain last-minute tickets for the opera, arrange a personalized city tour, or enjoy a private shopping session in a luxury boutique, we create an unforgettable stay for you! Our Guest Service Team is delighted to provide comprehensive concierge services. 

Enquire about the best insider tips from our Guest Service Team and have an unforgettable stay in Munich. Let us help you discover the hidden gems and must-see attractions that will make your visit extraordinary.

Contact our Guest Service Team for your request:
T: +49 89 2125 2110 or E: [email protected]