FAQ

FAQ

Frequently Asked Questions


What is the address of Kempinski Hotel Berchtesgaden?

Kempinski Hotel Berchtesgaden
Hintereck 1
83471 Berchtesgaden
Germany
 

What are the check-in and check-out times?

  • Check-in is available from 15:00 hrs on the day of arrival
  • Check-out is required by 12:00 hrs (noon) on the day of departure

Early check-in and late check-out are available for an additional charge, which can be added during the online booking process.
 

Is there a transfer service available?

Kempinski Hotel Berchtesgaden offers an external transfer service to and from Salzburg Airport (SZG) on request. The transfer service can be booked as an add-on for an additional fee during the online booking process.
 

What parking options are available at the Kempinski Hotel Berchtesgaden?

Guests can park directly at the hotel, either in the outdoor spaces or in the underground garage. Please note that both parking options are subject to fees.
 

What are the breakfast hours, and what does the breakfast offer include?

The breakfast buffet is served Monday to Saturday from 07:30 hrs to 12:00 hrs and Sundays from 07:30 hrs to 13:00 hrs at Restaurant Johann Grill. It features a rich selection of international and regional dishes, both hot and cold.
 

Are dogs allowed and are there special services for them?

Dogs are always welcome at Kempinski Hotel Berchtesgaden! Your furry friends will be provided with a dog bed and a feeding bowl. Please note that an additional fee per dog per stay applies, which can be added during the online booking process. Please also observe the local rules regarding bringing dogs into the hotel. Unfortunately, pets are not permitted in our restaurants or throughout the spa. You are welcome to bring your four-legged friends to our Lobby Lounge & Kaminbar. Thank you for your understanding and consideration.
 

What are the cancellation policies at Kempinski Hotel Berchtesgaden?

For enquiries about cancellation policies or bookings, please contact our reservation department at T +49 8652 9755 1000 or via email at [email protected].
 

Do the rooms offer Wi-Fi and other modern amenities?

All rooms at Kempinski Hotel Berchtesgaden are equipped with complimentary Wi-Fi. Other amenities vary depending on the room category and availability.
 

Are there smoking areas at Kempinski Hotel Berchtesgaden?

Smoking areas are located outside the hotel building as well as on the balconies and terraces.
 

What are the spa opening hours, and what facilities are available?

Explore our exclusive spa offers and our Day Spa options.
 

Is there a laundry service?

Kempinski Hotel Berchtesgaden offers a laundry service for all hotel guests. For more information, please contact us at T +49 8652 9755 1000 or via email at [email protected].
 

What can you do in the Berchtesgadener Land region?

The Berchtesgadener Land region offers a wide range of activities and events for the whole family, both in winter and summer. 

Our Activity Concierge Team will gladly advise you on various activities and guided excursions. Please refer to our Activity Guide for trip and event recommendations in the region.
 

What are the conditions for using drones and producing content around Kempinski Hotel Berchtesgaden?

Flying drones is prohibited on the entire property and is only allowed in exceptional cases with prior approval. This policy helps ensure the privacy and safety of all guests. Thank you for your understanding.
 

What is the visitor's tax for a stay at Kempinski Hotel Berchtesgaden?

A visitor's tax of EUR 3.10 per adult and EUR 1.55 per child per day (ages 6 to 12) applies for stays in the Berchtesgadener Land. This tax is billed separately during your stay and is not included in the room rate.
 

Can I customise special requests or requirements for my stay?

Before your stay at Kempinski Hotel Berchtesgaden, our Ladies in Red will get in touch with you to accommodate your wishes and requests. For further assistance, please reach out to us at T +49 8652 9755 1000 or via email at [email protected].