Spa Etiquette

The spa environment is one of tranquillity and relaxation. Please respect the quiet and privacy of other guests. We kindly request that you refrain from smoking or using mobile phones and cameras. It is recommended that you leave all valuables in your room safe. The spa does not assume liability for any valuables.

HEALTH CONCERNS 

Please advise us of any health conditions, allergies, or injuries immediately. 

SPA EXPERIENCE 

For your convenience, the spa will provide towels, slippers, shower caps and all amenities required for use during your visit. During all experiences, you will be properly draped for privacy.

RESERVATIONS 

Advance booking is highly recommended to ensure preferred times are available. The spa provides walk-in bookings based on availability. You should plan to arrive an hour before to experience our Wellness area, which will maximise the benefit of your treatment. To make a reservation, please call the spa reception from your guest room by pressing the spa button. 

RELAXATION LOUNGE 

As your treatments are tailored to benefit both body and mind, we invite you to rest and recuperate in our relaxation lounge. Stay for as long or as little a time as you like. 

PREGNANCY 

Please allow us to assist you in selecting suitable services for this special time. We recommend that you check with your doctor first. 

GIFT CERTIFICATES 

Our gift certificates make a wonderful gift for any special occasion. Please enquire with our spa reception for details and purchase. 

MINIMUM AGE 

The minimum age is 16. 

LATENESS & CANCELLATION POLICY 

Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest. We kindly ask our guests to give a minimum of six hours’ notice for cancellations. With less than six hours’ notice, you will be charged the full price.